The creation of the Customer Service Academy is in direct response to an online survey A-B Tech South administered earlier this spring. “It’s important that as a community college we respond to the community’s needs. The new Customer Service Academy is what our local businesses told us they wanted. The employees who attend this new program will learn how to better serve and keep customers,” said Jason Fair, A-B Tech South Coordinator.
The Customer Service Certificate Program will be available this fall and classes will run from September through December. Classes will be held at both the A-B Tech South and Enka sites. Students will choose three out of six courses to complete the program.
Topics of the classes include Customer Service Skills, The Art of Motivation, Conflict Management, the Foundation to Exceptional Customer Service, Public Speaking, and Values and Ethics. For more information contact Fair at 398-7716.