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Asheville, North Carolina News

Posts Tagged ‘parking’

City Parking Enforcement Transitioning to New Citation Management System

Tuesday, September 17th, 2013

ASHEVILLE NC – Beginning September 10, 2013, the Asheville Parking Services Division will transition to an upgraded parking citation management system.  The adoption of the technology will increase accessibility when paying or appealing parking tickets and enhance efficiency on the part of parking enforcement officers.

Parking enforcement officers will be equipped with handheld devices equipped with cameras and wireless capability that will allow instantaneous transmission of information, making it easily available to the citizen for review. Cameras are often used by parking enforcement officers to record violations and provide accurate and reviewable records.

Brekford Corporation – a leader in law enforcement, parking, and traffic safety systems and services – has been selected to provide state-of-the-art processing and collections systems and services including providing mobile computers and hosting web-based software that will handle printing and mailing of tickets and issuing reminders.

Outwardly little change will be apparent.  City personnel will continue to control and operate the parking citation program, enforce parking regulations, write citations, provide customer service, handle in-person payments, and determine all appeals. However the new system will allow citation appeals to be taken online instead of only in writing.

“This is going to be a big step forward in convenience to the citizenry and maximizing our ability to provide quick and accurate information,” said the city’s Parking Services Manager Harry Brown.

In an effort to streamline procedures for greater efficiency, parking citation payments will no longer accepted at City Hall.  Citizens are encouraged to mail them in or use the on-line options.  Payments will be accepted in the City owned parking garages and at the Parking Services office at 45 Wall Street.

Downtown Pay-by-Phone-Parking Now at All Metered Spaces

Wednesday, February 13th, 2013

ASHEVILLE NC – The yellow parking meter stickers are going up all over town as the City of Asheville expands pay-by-phone parking to all of its 750 meters in the downtown central business district.

The service allows drivers to pay for up to two hours of on-street parking using a credit or debit card number and their cell phone. The move enhances the accessibility of on-street short-term parking by extending it to people who are not carrying change. In September, the City of Asheville’s Parking Services Division launched a three-month test phase involving 104 parking meters, and the success of that phase has led to an expanded trial run throughout all of the City of Asheville’s meters.

“It was pretty popular right from the beginning!” said the City’s Transportation Director Ken Putnam. “One of the things we heard right off the bat was that people wanted to see the pay-by-phone feature on more spaces downtown.”

The expansion is part of a larger trial run and will last for a year. Last year’s initial test revealed a revenue increase of about three percent, Putnam said. Data from both trials will be used when making a recommendation about whether or not to make pay-by-phone a permanent part of Asheville’s parking offerings.

The yellow stickers and signs provide information about how to set up an account. Once an account is established, parking customers can simply pay for metered spaces on their phone by entering a zone and meter number and the amount of time needed. Customers can also request a text message alerting them that their meter is about to expire.

A fee of 25 cents will apply for each pay-by-phone transaction, which offsets the cost of the service. All parking meters will still take coins.

For more information about the City of Asheville parking services, go to http://www.ashevillenc.gov/Departments/ParkingServices.aspx.

Asheville Pay-by-phone Parking

Tuesday, September 4th, 2012

ASHEVILLE NC – Don’t have change? A new pilot program by the City of Asheville’s Parking Service Division implements new technology for a sample of on-street parking meters that will allow customers to pay by cell phone or smart phone.

Beginning Thursday, September 6, 104 meters in one section of downtown will be designated by stickers explaining how to set up an account and pay for up to two hours of parking by phone using a credit or debit card. The system gives customers another option when parking in downtown Asheville.

“We are excited to offer this service to our residents and visitors as a way to make parking in downtown Asheville more accessible and user-friendly,” said Ken Putnam, the City’s Transportation Director. “The Parking Division continually looks for ways to improve the customer’s experience.”

Meters that are part of the pay-by-phone pilot program will still accept coins and will have a time limit of two hours.

The test phase of the technology will run for three months, from September to November, and will be active on 104 parking meters along Hiawassee St., Haywood St., Battery Park and Wall St. Meters that are part of the pilot program will display yellow stickers with instructions showing how to set up an account and pay for parking. Once an account is established, customers can simply pay meters on their phone by entering a zone and meter number. Customers can also request a text message reminding them that a meter is about to expire.

The parking pilot program will provide Asheville City staff with the information it needs to make a recommendation about whether or not to establish pay-by-phone services throughout downtown.

For more information about the City of Asheville parking Services, go to www.ashevillenc.gov.

Asheville City Offers New Downtown Parking Option

Friday, October 21st, 2011

ASHEVILLE NC – The City of Asheville has opened a new 45-space parking lot, in the heart of downtown’s Battery Park.

Asheville Lot #17″ is located on O’Henry Avenue, on the AT&T property. Its 45 spaces have the same rates as on-street parking – $1 per hour. The lot offers a solar-powered multi-space meter machine that accepts coins, bills and credit/debit cards.

The hours of enforcement are also the same as on-street meters: 8 a.m. – 6 p.m., Monday through Saturday.

The lot is being leased from AT&T at a cost of $2,585 per month over five years. The lease is being paid out of the Parking Services Fund, which is derived from parking revenues.

“We are very excited to offer this option to the public and to increase the convenience and accessibility of parking downtown,” said Harry Brown, parking services manager for the City of Asheville.

These additional spaces near the historic Grove Arcade will bolster the existing 700-plus on-street parking spaces in the city, as well as the more than 1,000 spaces in the Civic Center, Rankin Avenue and Wall Street parking garages and permitted lots.

To learn more about the Parking Services Division, visit:



Asheville Training for Handicapped Parking Violations

Sunday, October 16th, 2011

ASHEVILLE NC – The City of Asheville is once again seeking applicants for the Volunteer Handicapped Parking Enforcement Program. Interested volunteers will be responsible for assisting in the enforcement of handicapped parking spaces in the city.

Training begins Nov. 12. The program is administered by the Parking Services Division and the Asheville Police Department.

Volunteers must successfully complete a background check and the training program before assuming duties. Training includes instruction in pertinent laws and ordinances, identification of appropriate handicapped placards and plates, how to write citations, and other administrative responsibilities.  Volunteers will then be able to assist city officials in enforcing the proper use of parking spaces designated for handicapped users.  Volunteers must live in Asheville, Buncombe County, or any county bordering Buncombe.

Contact Parking Services Manager Harry Brown at 828-259-5437 or [email protected] for information and an application.

Bele Chere Parking Proceeds to Benefit Special Olympics

Wednesday, July 27th, 2011

ASHEVILLE, NC – Park close to the center of Bele Chere activities and help out Special Olympics at the same time. Park in the Health Center Parking lot at 35 Woodfin Street (outside only), for only $5 and 100% of the proceeds will benefit Special Olympics Buncombe County.

You can also park at Graybar Electric on Hilliard Street near the Orange Peel for $5 and half of the proceeds will benefit Special Olympics Buncombe County. No parking will be available on Sunday at Graybar.

Hours are:

  • Friday, July 29 (5 p.m. – 9 p.m.)
  • Saturday, July 30 (8:30 a.m. – 9 p.m.)
  • Sunday, July 31 (12:30 – 3 p.m.) Please Note: No parking @ Graybar on Sunday.

For more information, contact Grace Young at (828) 250-4260 or email her at [email protected].

Asheville City Offers Park-and-Ride Shuttles During Bele Chere

Monday, July 25th, 2011

ASHEVILLE, NC – The City of Asheville will provide continuous express shuttle service and free parking for Bele Chere, July 29-31.

To use these services, attendees should park at one of two designated locations and look for the Bele Chere booth selling shuttle tickets. The shuttle will transport people downtown, eliminating the need to find parking during the popular festival.

The cost for the shuttle is $2 round trip.

Park-and-ride locations:

West Asheville Shuttle: K-Mart on Patton Avenue

• Parking location: Use the K-Mart parking area, northeast corner of Patton Avenue (US-19/US-23/US-74) and Louisiana Avenue.

• Downtown pick-up/drop-off location: At the Civic Center, the corner of Haywood Street and Flint Street.

East Asheville Shuttle: Asheville Mall, Sears Department Store

• Parking location: Use the Asheville Mall parking area near White Pine Drive in the back near the Sears Department Store.

• Downtown pick-up/drop-off location: At the corner of Market Street and College Street in City/County Plaza.

Shuttle schedules:

Friday, noon – 11 p.m.
Saturday, 10 a.m. – 11 p.m.
Sunday, noon – 7 p.m.

For more information, call 828-253-5691 or visit http://www.belecherefestival.com/.